Ours is the most comprehensive course available to the public, covering everything the typical new-hire learns in the first month of training. Topics include:

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• Introduction to 911 Dispatching.

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•   CAD systems.

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• Preparing for competency testing (Criticall and others).​

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• Call management and CAD integration.​​

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• Call-Taking vs Dispatching. 

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• Simulated call-taking and dispatching.

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• Decision Making and Problem Solving.

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• Situational judgment scenarios.

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• Practice on AI CAD systems.

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• Location mapping.

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• Radio systems and types. 

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• Pager systems and types.

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• Radio procedures and communication skills.

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• 10-codes.

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• Phonetic Alphabet.

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• Accessing Legal Records and Databases .

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• Law Enforcement Dispatching.

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• Overview of EMS service.

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• EMS Dispatching.

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• Emergency Medical Dispatcher (EMD) Protocols.

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• Overview of Fire Service and Apparatus.

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• Fire Dispatching.​​​​​

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• Quality Improvement.

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• Stress Management.

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• Step-by-step guidance for obtaining adjunct certifications: Hazmat Awareness, ICS 100, ICS 700.